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Direct Mail Still Matters in a Digital-First World


A person sits at a desk opening mail and holds a brown envelope open.

Direct mail remains a highly relevant and effective marketing channel. While brands continue to invest heavily in digital strategies, there is still a meaningful role for traditional approaches within a comprehensive marketing mix.

As personalization becomes an increasingly central focus, direct mail offers a tangible and trustworthy medium that can help brands engage consumers without contributing to digital fatigue. Research supports this: MarketingSherpa reports that 82% of consumers trust direct mail, while Fundera finds that 70% perceive it as more personal than online content.

With the average internet user spending nearly seven hours online each day, digital marketing remains essential. However, brands stand to benefit from challenging the misconception that direct mail is outdated. Rather than becoming obsolete, it has evolved into a powerful complement to modern marketing strategies

The benefits of direct mail marketing include the following:

  • Tangibility
    Holding onto a physical piece of mail feels more real than digital content, making it more appealing.
  • Less Competition
    Consumers are flooded with email marketing and online ads. Their physical mailboxes are relatively empty by comparison.
  • No Disruption
    It’s difficult to filter out noise online. Even with the most protective pop-up blockers, online users face no shortage of disruption in their daily lives. Direct mail is far less intrusive.
  • Brand Recall
    Digital impressions are fleeting at best, but printed information has staying power that leads to improved brand recall.

When you choose to make direct mail a part of your marketing strategy, you also get to choose the form in which it arrives to your targeted audience. For example, a postcard can deliver a quick, eye-catching message with a powerful call to action. A catalog can showcase multiple products and encourage deeper engagement. Brochures and dimensional mail pieces can help your brand stand out in the mailbox and match your brand’s current campaign theme.

According to PostGrid, customers have this to say about the direct mail they’ve received:

  • Direct mail is 11% more personal than email
  • Direct mail is 17% more attention-grabbing than email
  • Direct mail is also 17% more trustworthy than email

More importantly, what do companies say about their direct mail efforts?

  • It helps them achieve a 95% engagement rate on average
  • Direct mail response rates increase every year
  • The response rate is higher than what digital advertising achieves
  • The ROI is 29% compared to 16% for online efforts

The evidence is clear: embracing analog strategies can work. Need help getting your strategy fine-tuned and your direct mail campaign rolling? Reach out to us at SJC Marketing. Our team of experts is ready to assist.

 

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